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Quality


‘ Total Quality is a world movement. Regardless of country or industry the laggards are at risk; conversely the leaders acquire insulation against failure.’…….Richard Schonberger, 1992.

The management of Chemetall believes that in order to satisfy fully the needs and expectations of our customers, we must ensure that our company culture enables us to fully understand and implement the concepts of Total Quality and Process Management. We make the following commitment in this regard:

• To achieve the continuous and measured improvement of every activity in our company.
  

• To have a set of measurable objectives, set by top management, that are continually reviewed to ensure their relevance to the aims of the company.
  

• To consistently improve quality, with emphasis on defect prevention, productivity and service and thus constantly decrease costs.
  

• To institute a vigorous programme of internal and external training, education and retraining for all staff including the management. New and updated skills are an ongoing requirement of this organisation in order to ensure that our staff do a better job. Our appraisal procedures emphasise customer satisfaction and development of self and of staff in addition to financial goals.
  

• To have a high trust / no blame culture where fear is driven out in order that everyone can work effectively. We must ensure that all barriers between departments are broken down in order to ensure that we can work as a team that is dedicated to solving problems that may be encountered with our product or service.
  

• To have structures and processes designed to support our drive for quality and not to cut across it.
  

• To take a pride in and be the best at what we do. Commitment to quality is the key driving force and it is the responsibility of all employees. This includes a commitment, driven by top management, to compliance with the international standards ISO 9001:2008 as expressed in the company’s Quality Management System which is defined in this manual and it’s supporting documents and to strive to continually improve the effectiveness of the system.
  

This management policy will be communicated to all employees of our company by the managing director and by publication in the Quality Assurance Manual by the Quality Assurance Manager.
This policy is subject to continuous review by top management to ensure its relevance to the aims of the company.





ROB RYDINGS
Managing Director